Personal data means any information capable of identifying an individual. It does not include anonymised data.
What type of information do we collect?
> Data about you as an individual such as your name, date of birth, email address, postal address, phone number and GP details
> Communication data such messages sent to us via our website, through email or text, social media messaging or any other communication that you send us
> Details about your current health condition, prior medical history and social history which form part of the written physiotherapy records
> Details of your physical examination and results of any investigations, also forming part of the written physiotherapy records
How do we collect information?
> Through the website when using the booking system
> Via email, text or social media messaging
> Over the telephone when booking or confirming an appointment
> Correspondence between YSP and other health professionals such as your consultant or GP
> Correspondence between YSP and your insurance company
> On initial assessment and subsequent treatment sessions where physiotherapy records are completed
How do we use your data?
> To support the treatment process and keep a legal record of your physiotherapy treatment
> To respond to queries from you
> To manage and administer health insurance claims
> To address and respond to any claims made against us
Who do we share your data with?
> Other health professionals, inclusive of your GP, consultant and other allied health professionals involved in your care. Always with your consent
> Health insurers who you are using to claim your treatment costs, at their request and with your consent
> Our insurers in the event that a claim is made or could be made against us
Personal information is not disclosed to any third party without obtaining your prior consent, unless we are required to do so by law.
How do we store your data?
> Paper records of your personal details and physiotherapy assessment and treatments are stored in locked cabinets behind locked doors and digital records are stored on password protected computers with virus software
Links to other sites
> We use Facebook, Instagram and Twitter platforms to post relevant information. You can read their privacy policies here:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Access to your personal information
> You have the right, under the data protection act 1998, to ask us to provide you with the information we hold about you and to have any inaccuracies corrected.
> If you would like a copy of this information, please make this request in writing
> It is likely that there will be a fee for providing this information based on the guidelines set out by the Information Commissioner’s Office
> If you believe that any information we are holding about you is incorrect or incomplete, please write to us.