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Privacy Statement and Cookie Policy

This privacy policy sets out how Yorkshire Shoulder Physiotherapy uses and protects any information you give us. We reserve the right to modify this privacy policy at any time, please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website.


Personal data means any information capable of identifying an individual. It does not include anonymised data.

What type of information do we collect?

> Data about you as an individual such as your name, date of birth, email address, postal address, phone number and GP details 

> Communication data such messages sent to us via our website, through email or text, social media messaging or any other communication that you send us

> Details about your current health condition, prior medical history and social history which form part of the written physiotherapy records

> Details of your physical examination and results of any investigations, also forming part of the written physiotherapy records

How do we collect information?

> Through the website when using the booking system

> Via email, text or social media messaging

> Over the telephone when booking or confirming an appointment

> Correspondence between YSP and other health professionals such as your consultant or GP

> Correspondence between YSP and your insurance company

> On initial assessment and subsequent treatment sessions where physiotherapy records are completed


How do we use your data?

> To support the treatment process and keep a legal record of your physiotherapy treatment

> To respond to queries from you

> To manage and administer health insurance claims

>  To address and respond to any claims made against us


Who do we share your data with?

> Other health professionals, inclusive of your GP, consultant and other allied health professionals involved in your care. Always with your consent

> Health insurers who you are using to claim your treatment costs, at their request and with your consent

> Our insurers in the event that a claim is made or could be made against us

Personal information is not disclosed to any third party without obtaining your prior consent, unless we are required to do so by law.


How do we store your data?

> Our website is hosted on the platform. Your data will be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. See the Wix privacy policy here:

> Paper records of your personal details and physiotherapy assessment and treatments are stored in locked cabinets behind locked doors and digital records are stored on password protected computers with virus software

Links to other sites

> Our website contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We have no control over, and assume no responsibility, for the content, privacy policies or practices of any third party sites or services. We advise you to review the Privacy Policy of every site you visit.

> We use Facebook, Instagram and Twitter platforms to post relevant information. You can read their privacy policies here:

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. You can view the Wix cookie policy here:

Access to your personal information

> You have the right, under the data protection act 1998, to ask us to provide you with the information we hold about you and to have any inaccuracies corrected.

> If you would like a copy of this information, please make this request in writing

> It is likely that there will be a fee for providing this information based on the guidelines set out by the Information Commissioner’s Office

> If you believe that any information we are holding about you is incorrect or incomplete, please write to us.

YSP is committed to ensuring that your privacy is protected, if you have any questions about this privacy policy please contact us at

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